Privacy policy.

This policy explains what personal data Socialhook Media collects, why we collect it, how long we keep it, and what rights you can exercise.

1. Controller and contact

Socialhook Media is the controller for the personal data described here. Contact: [email protected].

2. Data we collect

Contact details you submit, such as your email address.
Order and payment metadata from Stripe, such as order id, customer id, and payment status.
Download-access records, including token use, IP address, user agent, and timestamp.
Opt-in or enquiry details you submit through forms.
Basic site and server telemetry used for security, debugging, and abuse prevention.

3. Why we process it

To take payment and fulfil purchases.
To deliver digital products and provide customer support.
To keep transaction, fraud, and download-abuse records.
To respond to enquiries and operate opt-in flows you request.
To maintain, secure, and improve the site.

4. Legal bases

We process personal data where necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests such as fraud prevention and service security, or where you have given consent.

5. Processors and recipients

We share data only with service providers needed to operate the business, such as Stripe for payments and Resend for transactional email. We do not sell personal data.

6. Retention

We keep transaction, support, and security records for as long as needed to operate the service, resolve disputes, comply with tax or accounting duties, and defend legal claims. We remove or anonymise data when it is no longer needed for those purposes.

7. Your rights

Depending on applicable law, you may have rights of access, rectification, erasure, restriction, objection, and data portability. To exercise them, email [email protected].

8. Complaints

If you believe your data has been handled unlawfully, you may also contact your local data protection authority.

9. Updates

We may update this policy from time to time. The latest version published on this page is the version that applies.